Refund policy

Returns and Refunds

You have 30 days from the date you receive your order to return your items.

How to return an item
1. Email us at support@lainemayfair.com within 30 days of receiving your order. Please include your order number and the reason for your return.
2. We will send you return instructions within 2 business days.
3. Pack the items securely, unworn, unwashed and in their original packaging with all tags attached.
4. Send the parcel with a carrier of your choice and keep your proof of postage.

Return conditions
Items must be unworn, unwashed, in the same condition in which they were received, and in their original packaging with all tags attached.

Non-returnable items
- Underwear once the packaging has been opened (for hygiene reasons)
- Items damaged through improper use
- Items returned more than 30 days after receipt

Refunds
Once we have received and checked your return, we will refund the full amount within 14 days, using the same payment method as your original order. We do not charge restocking fees.

Return shipping costs
Return shipping costs are the responsibility of the customer.

Exchanges
Would you like a different size or colour? Email support@lainemayfair.com with your order number and the item you would like instead.

Damaged or incorrect items
If you received a damaged or incorrect item, please email clear photos and your order number to support@lainemayfair.com. We will resolve this as quickly as possible, at no cost to you.

Contact
Email: support@lainemayfair.com
SR LH ECOMMERCE, Brugstraat 20, Vianen, the Netherlands
Registration number: 92988148