Refund Policy

Important Information

  • You have 30 days to return your items from the date of receipt.
  • Refunds are processed within 14 days of receiving your return.
  • No restocking fees are charged.
  • Return shipping costs are the responsibility of the customer.
  • Exchanges are possible.
  • Underwear cannot be returned once the packaging has been opened.

How to Make a Return – Step by Step

  1. Contact us within 30 days of receiving your order at [JOUW E-MAILADRES], stating your order number and the reason for your return.
  2. You will receive return instructions within 2 business days.
  3. Pack the items securely in their original packaging, making sure they are unworn, unwashed and in perfect condition.
  4. Send the parcel via a reliable carrier at your own expense and keep your proof of postage.
  5. Once we have received and checked your return, we will process your refund within 14 days via the same payment method used for the original order.

Return Conditions

To be eligible for a return, items must be:

  • Unworn and unwashed
  • In the same condition in which they were received
  • In their original packaging with all tags attached
  • Returned within 30 days of the date of receipt

Non-Returnable Items

  • Opened underwear (for hygiene reasons)
  • Items damaged through improper use
  • Items returned more than 30 days after receipt

Refunds

Once we have received and checked your return, we will automatically refund the full amount within 14 days of receiving the returned goods, via the same payment method used for the original order. If you experience any delays, please contact us at [JOUW E-MAILADRES].

Return Shipping Costs

The shipping costs for returning items are the responsibility of the customer. We do not charge any restocking fees.

Exchanges

Would you like to exchange an item? Please contact us at [JOUW E-MAILADRES], stating the item you would like to exchange and the reason. We will do our best to ensure your satisfaction.

Cancellations

Would you like to cancel your order? Please email us as soon as possible at [JOUW E-MAILADRES]. Once your order has been processed, it can no longer be cancelled.

Damaged or Incorrect Items

Have you received a damaged or incorrect item? Please take clear photos and send them, together with your order number, to [JOUW E-MAILADRES]. We will resolve the issue as quickly as possible.

Customer Service

  • Opening hours: Monday – Friday: 09:00 – 17:00 CEST, Saturday and Sunday: 10:00 – 17:00 CEST
  • Email: [JOUW E-MAILADRES]
  • Phone: +16466311890

Company Details

  • Store name: Laine Mayfair
  • Company name: SR LH ECOMMERCE
  • Registration number: 92988148
  • Address: Brugstraat 20, Vianen, the Netherlands